Muhammad Muneeb Arshed

- Develop and implement strategic marketing plans to achieve company objectives.
- Oversee all aspects of marketing, including branding, advertising, digital marketing, and public relations.
- Conduct market research to identify trends, opportunities, and competitor strategies.
- Collaborate with cross-functional teams to develop and execute integrated marketing campaigns.
- Manage the marketing budget and allocate resources effectively to maximize ROI.
- Analyze campaign performance and make data-driven recommendations for optimization.
- Build and maintain relationships with key stakeholders, including customers, partners, and vendors.
- Stay informed about industry developments and emerging trends to maintain a competitive edge.

Import & Export of Consumers Electronics and Auto Parts

SEO & Marketing Campaigns
• SEO team coordination and data implementation
• Google Shopping campaign Budgeting and running

• Remove bugs and errors from Google Shopping feed as per Google standard
• Live Chat customer support on website
• Leads generation and forward to sales team
• Handling marketing calls and Google calls
• Social Media pages campaigns
• Coordination with designer for banners, blogs and social media images
Accounts Management (Clients and Suppliers)
• Sending Invoice to Clients
• Follow up with clients for payments
• Supplier’s invoices and payment coordination with Accounts/Bank
• Credit Notes/RMA issuance to clients and suppliers

Website Development

• Data Entry & Products Listings Coordination with team

• Website backend management (Magento)

• Stock and Price Updates twice a week / daily basis

• Google Shopping feed creation and price update

• Coordination with developer for website maintenance

• Add pages for new blogs content and paste & set pages.

Accounts Management (Pakistan)
• Maintain Employees Payroll generate and forward
• Maintain Employees commission sheet and forward
• Coordination with accounts to transactions book keeping(DHL, FedEX, clients, suppliers, suspense and other tasks)
• Coordination with Director for accounts closing.
• EC Sales List confirmation every 1st week of month(Europe)
• VAT Return file check with invoices after every 4 months
• Coordination with CRM Developer in case any bug found or anything need to be added.

Shipments Handling
• Creating shipping labels for exporting to clients
• Scheduling pickups
• Generating Commercial invoices and customs documents for import and export
• Coordination with warehouse/package handler for import or export packages
• RMA and stocks checking with warehouse.

Coordination with Sales and Purchase Team
• Coordination with sales team and facilitate them as per client scenarios (Clients payments, shipment delivered, RMA issues)
• Coordination with purchasing team if orders fulfilled and shipped by supplier on time.
• Helps sales team to check Shipping Cost Estimates before quoting to customer
• Helping purchasing team with new suppliers if products are difficult to source.
• Helping sales team if a customer is asking for an IT solution, suggesting products as per customer requirement
• Troubleshooting help to team related to their laptops /emails /phones /Internet/salaries /commissions
• Sharing Customers database to Sales team for outbound sales attempt
• Sharing Suppliers database to purchase team to check prices with new suppliers.

Coordination with Director UK
• Coordination with UK Director on daily basis and schedule the meetings with walk in customers to office in United Kingdom

• Handling Magento based website & bulk listings from product listing databases
• Managing team of Graphic designers, Developers and Research Associates
• Creating Branding Awareness in the international Markets
• Managing $4,000 Monthly Marketing Budgets (PPC, Bing Ads, LinkedIn Ads, FB Ads & Marketing Plans)
• Generating leads with help of team and by doing different online marketing activities
• Actively creating hype on social channels like LinkedIn, Facebook and twitter etc
• Handling different software for Competition Pricing Analysis and Marketing Activities
• Email marketing, Content and database marketing
• Helps Procurement Dept
• For profitable sourcing from China, Hongkong, USA and Europe.

• Handling three region Marketing activities USA, UK and U.A.E
• Managing team of Graphic designers, Developers and Research Associates
• Creating Branding Awareness in the international Markets
• Managing $6,000 Monthly Marketing Budgets (PPC, LinkedIn Ads, FB Ads & Marketing Plans)
• Generating leads with help of team and by doing different online marketing activities
• Actively creating hype on social channels like LinkedIn, Facebook and twitter etc
• Handling different websites of the company
• Email marketing, Content and database marketing
• Helps Procurement Dept
• For profitable sourcing from China, Hongkong, USA and Europe.

• R & D, Marketing, eCommerce, Google Adwords PPC, Google Shopping PLA, Products' Pricing & Strategy, Business Leads Generation, SEO, Magento, Bigcommerce, Amazon Store, HTML, Data Entry, Live Chat Customer Support, Business Development, Website Maintenance, CCNA Certified, Palo Alto Networks Certificate PAN OS 7.0
• Websites: www.itechdevices.com, www.cablendevices.co.uk, www.itechdevices.ae

• R & D, Marketing, eCommerce, Google Adwords PPC, Google Shopping PLA, Products' Pricing & Strategy, Business Leads Generation, SEO, Magento, Bigcommerce, Amazon Store, HTML, Data Entry, Live Chat Customer Support, Business Development, Website Maintenance, CCNA Certified, Palo Alto Networks Certificate PAN OS 7.0
• Websites: www.itechdevices.com, www.cablendevices.co.uk, www.itechdevices.ae

• Chat with customers from worldwide through LivePerson software in order to provide information about products, to take/modify orders or cancel accounts, or to obtain details of complaints
• Identify potential customer accounts and providing relevant information regarding products, drop-shipping, resale, affiliates and wholesale
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments
• Submit unresolved customer complaints to technical or accounts departments for further investigation
• Monitor the chats of shift members and help them, guide them correctly to avoid mistakes
• Discuss reviews individually with shift members, 90% responsible for the major or repetitive errors made in chats by shift members
• Responsible for informing the Team Leader about the swaps/leaves and get them approved
• Submit feedback to the team Leader about each shift member's overall performance on weekly basis through E-mail
• To attend International Skype calls
• Assist Project Manager to bid for the best profitable projects through Elance.

GPA: 3.50

Board: B.I.S.E Dera Ghazi Khan, Pakistan

Board: B.I.S.E Dera Ghazi Khan, Pakistan