Summary
Overview
Work History
Education
Skills
Timeline
Generic

KINIAMBI Donnel

Kinshasa

Summary

Dedicated customer support agent skilled in problem-solving, communication, and time management. Proven ability to enhance user satisfaction through effective technical support and thorough documentation.

Overview

4
4
years of professional experience

Work History

Customer Support Agent

MTN/ Brazzaville
04.2024 - 07.2025
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Provided technical support for mobile services, ensuring user satisfaction and service continuity.
  • Assisted customers with billing issues, facilitating prompt resolution and account management.
  • Documented customer interactions in CRM system to maintain accurate records and improve service quality.

Internship

CNSS
11.2022 - 01.2024
  • Assisted in administrative and communication-related tasks
  • Gained experience in public service operations
  • Supported daily office activities and documentation

Internship ( Journalist).

PSTV
01.2021 - 08.2021
  • Assisted in media and communication activities
  • Participated in content production and reporting tasks
  • Supported journalists and production teams

Education

Master of Arts - Strategic Communication of Organizations

IFASIC
Kinshasa
07-2023

Bachelor of Arts - Journalism

IFASIC
Kinshasa
07-2021

Skills

    Problem-solving,

    Active listening,

    Empathy and patience,

    Time management,

    Adaptability and flexibility,

    Team collaboration,

    Communication,

Timeline

Customer Support Agent

MTN/ Brazzaville
04.2024 - 07.2025

Internship

CNSS
11.2022 - 01.2024

Internship ( Journalist).

PSTV
01.2021 - 08.2021

Master of Arts - Strategic Communication of Organizations

IFASIC

Bachelor of Arts - Journalism

IFASIC
KINIAMBI Donnel