Joshine Sara BAFOUNGUISSA
Brazzaville
Summary
Proactive Executive Assistant with demonstrated experience providing high-level administrative support to companies. Demonstrates superior communication and problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Executive Assistant
CIFE
07.2023 - Current
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Answered high volume of phone calls and email inquiries.
- Took notes and dictation at meetings.
- Coordinated events and worked on ad hoc projects.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Office Manager
YODAGROUP
01.2023 - 06.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Executive Assistant
Group Vic Consulting
07.2022 - 12.2022
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Enhanced executive productivity by managing email correspondence and prioritizing critical issues.
Ressources and Operations Assistant
MI SWACO SCHLUMBERGER
10.2020 - 04.2021
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Chemicals Inventory at Warehouse
Medical Receptionnist
Polyclinique Elikia
03.2019 - 09.2020
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering medical office policies.
- Maintained current and accurate medical records for patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
Customer Service Officer
MTN CONGO
11.2016 - 01.2018
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Contributed to the achievement of departmental targets by meeting key performance indicators consistently.
- Managed approximately 50 incoming calls, emails and faxes per day from customers
Education
Proficiency Certicate - Business Management
Birnam Business College
Johannesburg,south Africa12.2015
Certificate in English For Business Communication - EBC
City & Guilds
London Institute12.2015
High School Diploma -
Complexe Scolaire Camara Laye
Brazzaville, Congo Republic07.2012
Skills
- Executive Support
- Administrative Support
- Office Management
- Strong Problem Solver
- Information confidentiality
- Customer Service
- Scheduling
- Calendar Management
- Travel Arrangements
Music
I like to sing.
Timeline
Executive Assistant
CIFE
07.2023 - Current
Office Manager
YODAGROUP
01.2023 - 06.2023
Executive Assistant
Group Vic Consulting
07.2022 - 12.2022
Ressources and Operations Assistant
MI SWACO SCHLUMBERGER
10.2020 - 04.2021
Medical Receptionnist
Polyclinique Elikia
03.2019 - 09.2020
Customer Service Officer
MTN CONGO
11.2016 - 01.2018
Proficiency Certicate - Business Management
Birnam Business College
Certificate in English For Business Communication - EBC
City & Guilds
High School Diploma -
Complexe Scolaire Camara Laye
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