Hi, I’m
Drayle KANDANDA
IT Engeneer
Pointe-Noire,16
Summary
Accomplished IT Support Engineer with a proven track record at UBA, enhancing system performance and user satisfaction through expert resolution of complex technical issues. Skilled in Network Security and Team Collaboration, I significantly reduced downtime and improved operational efficiency. Demonstrates a strong ability to implement proactive solutions and maintain high security standards. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
11
years of professional experience
1
Certification
Work History
UBA
IT Support Engineer
08.2021 - Current
Job overview
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, configured, tested and maintained operating systems, application software, and system management tools
- Configured hardware and granted system permissions to new employees
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Installed and configured operating systems and applications
MUCODEC
Network Administrator
05.2017 - 07.2021
Job overview
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Identified and immediately resolved issues with network devices.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Assisted IT staff on troubleshooting issues and closing calls.
- Implemented network security measures to minimize data loss.
- Identified and resolved network congestion issues and bottlenecks.
- Implemented and maintained virtual private networks.
- Designed and evaluated WAN and LAN connectivity technologies.
- Managed computer operation scheduling, backup, storage and retrieval functions.
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
BUROTOP-IRIS
Network Support Engineer
04.2013 - 05.2017
Job overview
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Improved network performance by troubleshooting and resolving hardware, software, and connectivity issues.
- Reduced downtime for clients by providing efficient technical support and timely issue resolution.
- Supported users in setup and configuration of wireless bridge networks.
- Managed network upgrades, migrations, and expansions while minimizing disruptions to daily operations.
- Designed and evaluated WAN and LAN connectivity technologies.
Education
ESGAEBrazzaville, Congo Republic
Bachelor of Science from Network And System Administration
04.2001
CIRAS-NETACADBrazzaville
CCNA from Computer Networking
04.2001
CIRAS-NETACADBrazzaville
CCENT
04.2001
IFIMBrazzaville
Associate of Science from Computer Networking And Telecommunications
04.2001
Skills
Software Installation
Help Desk Support
Network Troubleshooting
Remote Desktop Support
System Administration
Wireless Networking
Network Security
Application support
Network Architecture
VPN Configuration
Email Administration
Virtualization Technologies
Desktop Deployment
Scripting Languages
Technical Support
LAN/WAN
Remote Support
TCP/IP
Windows 10
Data Recovery
Wide-area Networks
Security Protocols
System Configuration
Device Installation
Team Collaboration
Friendly and Patient
Computer System Diagnostics Software
Team building
Languages
French
Native language
English
Upper intermediate
B2
Certification
Cisco
Timeline
IT Support Engineer
UBA
08.2021 - Current
Network Administrator
MUCODEC
05.2017 - 07.2021
Network Support Engineer
BUROTOP-IRIS
04.2013 - 05.2017
Cisco
01-2013
ESGAE
Bachelor of Science from Network And System Administration
04.2001
CIRAS-NETACAD
CCNA from Computer Networking
04.2001
CIRAS-NETACAD
CCENT
04.2001
IFIM
Associate of Science from Computer Networking And Telecommunications
04.2001