CHRISTINE MWENDE GITONGA
Nairobi,Kenya
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills like time management Seasoned Social Worker specializing in conflict resolution and effective communication.
Overview
14
14
years of professional experience
Work History
Senior Caseworker
RSC AFRICA
12.2022 - Current
- Travels as assigned to conduct resettlement interviews with refugees in Sub-Saharan Africa, collecting biographical information and establishing refugee claims in a professional and dignified manner
- Constituted physical files and reviewed both physical and START database records in order to prepare cases for USCIS
- Contributed to Adjudications Circuit Rides by performing post-Adjudication reviews, updating decisions and fingerprints, as well as preparing and distributing decision letters
- Contributes to the implementation of training procedures for Field Processing department and trains new staff as needed
- Collaborated with Field Processing Supervisors, Managers, and Field Processing Coordinator to develop and update standard operating procedures for the Field Processing Department
- Ensures accuracy of Pre-screening interviews by conducting rigorous quality control checks and providing constructive feedback to staff during circuit rides
- Took on the role of Circuit Ride POC and team lead, responsible for coordinating and managing field logistics during circuit rides
- This also involves but is not limited to; maintaining effective relations with UNHCR, IOM, USCIS, US Embassies and other implementing partners; coordinating transport of files, equipment and supplies; ensuring equipment is well managed and utilized; hiring, supervising and paying of interpreters; completing a trip report and accounting fully for funds advanced; and maintaining thorough knowledge and adherence to Circuit Ride and Field Processing Standard Operating Procedures.
Caseworker
RSC AFRICA
Nairobi, Kenya
12.2021 - 12.2022
- Conducts resettlement interviews with refugee applicants and collects biographical information in a dignified and professional manner while traveling throughout Sub-Saharan Africa
- Reviewed physical and START database files to prepare cases for USCIS, constituting physical files accordingly
- Contributed to Adjudications Circuit Rides by completing post-Adjudication review, updating decisions and fingerprints, and distributing decision letters
- Executed comprehensive Quality Check reports to ensure flawless and precise files, promptly remedying processing errors before USCIS adjudication
- Contributes to the development of updated standard operating procedures for the Field Processing Department through effective communication with Field Processing Supervisors, Managers, and Coordinator.
Case Processing Assistant II
RSC AFRICA
04.2018 - 12.2021
- Conducts regular quality checks of the Case Processing Assistants' work to ensure that cases are consistently and correctly updated, both electronically and in the physical file
- Writes deferrals, and correctly updates responses in WRAPS and the physical file
- Responds to case status inquiries from Refugees, Partners, Attorneys, Resettlement Agencies and Congress either electronically or via physical letter, with strict adherence to the DOS/BPRM Guidelines for the Treatment of Refugee Records
- Develops and runs reports on cases, pipeline, and team workload to share with Operations Management
- Handles assigned processing duties such as Humanitarian Parole requests, RFRs (Request for Reviews) including updating WRAPS appropriately with the submission request and decision from USCIS
- Assist with case management through a holistic view of USRAP cases and follow up with relevant RSC Africa processing teams to effect changes to the case as needed
- Use reports to monitor specialized caseloads (e.g
- Minors, expedites, family reunification, long stayers, among others)
- Occasional travel to different processing locations to provide case status information to USRAP applicants, conduct cross-referencing and decision counseling, and solicit refugee information for the purpose of case processing and updating.
Case Processing Assistant
RSC AFRICA
11.2017 - 04.2018
- Demonstrated competence in utilizing WRAPS application to effectively track and document all case activities, while maintaining meticulous records both electronically and in hard copy format
- Handled the processing of new applications in WRAPS including receiving, creating and entering
- Maintained compliance by requesting security clearances and updating data in WRAPS
- Ensured prompt actions by US based resettlement agencies were obtained
- Ensured accurate completion of travel packets for departing refugees.
Sales Executive
MITCHELL COTTS
01.2015 - 09.2015
- Conducted client meetings and generated new business for the company
- Fostered positive connections with customers to enhance business partnerships
- Analyzed industry data for the purpose of improving performance
- Presenting services in a structured and professional manner during face-to-face interactions.
Script Supervisor
BUNI TV (XYZ TV SHOW)
01.2012 - 12.2014
- Logged and tracked all scene shots assigned for production, ensuring accurate documentation and concise reporting
- Provided timely submission of daily logs to ensure smooth workflow for post-production and editing
- Maintained consistency between actions and dialogue throughout shooting process
- Give notes to actors of any dialogue mistakes or any missed dialogue and bring continuity mistakes to the attention of the director
- Ensuring that when shooting out of sequence the continuity of the story line is consistent
- Ensuring that the film editor has at the end of each shooting day, a competent and complete set of notes to cover the shots taken that day.
Intern
KENYA BROADCASTING CORPORATION (KBC)
06.2010 - 08.2010
- Compiled news content from different areas
- Composed news reports for publication
- Implemented effective verbal reporting
- Ensured accuracy and clarity in edited news reports
- Collected a range of reports during the Kenyan August 2010 referendum as a special task during internship
- Personally gathered news and presented it on live broadcasts.
Education
BA in Communication And Public Relations -
Daystar University
Nairobi, Kenya06-2013
'O' Level - Mean Grade C+ in High School -
Ruchu Girls High School
Thika, Kenya11-2007
Skills
- Highly effective communication
- Active Listening
- Multitasking
- Adaptability and Flexibility
- Decision-Making
- Attention to Detail
- Professionalism
- Problem-solving aptitude
Personal Information
- Date of Birth: 04 April 1989
- Gender: Female
- Nationality: Kenya
- Marital Status: Single
Hobbies and Interests
- Travelling
- Philanthropy
- Board games
- Watching documentaries
References
- Grace Lintari, Former HR Manager RSC Africa, 0722811000
- Daisy Omutanyi, Former Circuit Ride Specialist RSC Africa, 0700431057
- Joan Muthaiga, Senior Resettlement Caseworker RSC Africa, 0726668481
Timeline
Senior Caseworker
RSC AFRICA
12.2022 - Current
Caseworker
RSC AFRICA
12.2021 - 12.2022
Case Processing Assistant II
RSC AFRICA
04.2018 - 12.2021
Case Processing Assistant
RSC AFRICA
11.2017 - 04.2018
Sales Executive
MITCHELL COTTS
01.2015 - 09.2015
Script Supervisor
BUNI TV (XYZ TV SHOW)
01.2012 - 12.2014
Intern
KENYA BROADCASTING CORPORATION (KBC)
06.2010 - 08.2010
BA in Communication And Public Relations -
Daystar University
'O' Level - Mean Grade C+ in High School -
Ruchu Girls High School
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