ASNATH GODWISH DERIKISSA NKENGUE

• Lead and supervise practical work sessions in economics, guiding students through exercises, case studies and different assignment statements.
• Prepare and conduct practical sessions according to learning objectives, assignment requirements and expected standards.
• Grade student papers during both regular and resit examination sessions, applying established instructions and evaluation criteria.
• Assess the relevance, consistency, accuracy and quality of students' answers against the requirements of each assignment.
• Identify errors, inconsistencies and gaps in students' work and apply consistent correction standards.
• Compare different approaches and answers against the examination statements to ensure objective and equitable assessment.
• Contribute to the quality of academic work through rigorous review, feedback and pedagogical follow-up.

• Handle customer interactions through chat, email and other support channels while maintaining professional and customer-focused communication standards.
• Resolve account, payment, withdrawal, deposit and betting-related issues in accordance with internal policies and procedures.
• Review customer information and case details to ensure accuracy before providing solutions or escalating cases.
• Maintain accurate CRM records of customer interactions, actions taken and case outcomes.
• Apply data-protection and confidentiality requirements when handling sensitive customer information.
• Follow escalation procedures for technical and account-related cases and contribute to service improvement through recurring issue identification.

• Managed customer enquiries and provided timely, accurate and empathetic solutions.
• Documented customer interactions and case information using CRM tools.
• Followed up on unresolved cases to ensure appropriate resolution and customer satisfaction.
• Applied internal procedures and service standards when handling customer requests.

• Verified data collected by field teams for accuracy and consistency.
• Investigated information relating to vulnerable households and supply markets.
• Identified discrepancies requiring clarification or correction.

• Entered and reviewed school-year data with attention to accuracy.
• Controlled information relating to quantities of products distributed and checked operations performed.

• Controlled the quality of products distributed by the CARITAS partner.
• Supported monitoring and verification of project operations.

• Member of LARES (Laboratory for Economic and Social Research)

Research topic: "The Effects of Institutional Quality on the Structural Transformation of Sub-Saharan African Economies"

• Member of LARES (Laboratory for Economic and Social Research)