Amour Divin MPANDZOU KIAKOUAMA
Brazzaville
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
HEAD OF PUBLIC SECTOR
UBA CONGO
BRAZZAVILLE
05.2017 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Advise public companies in financing their CAPEX, OPEX and trade finance.
- Develop the public sector portfolio.
Senior Customer Relationship Manager
BGFIBANK CONGO
Brazzaville
08.2015 - 04.2017
- Identified opportunities to improve customer satisfaction and loyalty.
- Monitored performance of customer service team members against established goals and objectives.
Corporate Account Manager
Banque Commerciale Internationale
Pointe Noire
05.2013 - 03.2015
- Developed and implemented strategies for increasing customer retention and satisfaction.
- Analyzed customer data to identify trends, opportunities, and risks.
Credit Analyst
Banque Commerciale Internationale
Brazzaville
11.2009 - 02.2013
- Reviewed and analyzed financial statements of potential borrowers to determine credit worthiness.
- Conducted detailed analysis of customers' liquidity, capital structure, borrowing capacity and debt serviceability.
- Determined appropriate loan terms based on borrower's creditworthiness.
Collaborator Loan Administration Department
Banque Commerciale Internationale
Pointe Noire
01.2009 - 11.2009
- Reviewed and monitored loan documentation to ensure accuracy and compliance with established policies and procedures.
- Coordinated with external auditors during annual reviews to provide information on various aspects of the loan portfolio.
Education
Master of Science - BANKING MANAGEMENT
CENTRE DE LA PROFESSION BANCAIRE
FRANCE07-2012
Master of Science - Economy And Business Organization
UNIVERSITE MARIEN NGOUAMABI
Brazzaville01-2004
Bachelor of Science - Accounting And Finance
Université Marien Ngouambi
Brazzaville09-2003
MBA - Business Management
HEC UNIVERSITE DE LIEGE
LIEGESkills
- Organization and Time Management
- Decision-Making
- Training & Development
- Project Planning
- Strategies
- Credit analysis
- Portfolio Management
- Staff Management
- Regulatory Compliance
- Team Collaboration
- Excellent Communication
- Adaptability
Languages
French
First Language
English
Intermediate (B1)
B1
Affiliations
- I like farming, drive off road
References
References available upon request.
Timeline
HEAD OF PUBLIC SECTOR
UBA CONGO
05.2017 - Current
Senior Customer Relationship Manager
BGFIBANK CONGO
08.2015 - 04.2017
Corporate Account Manager
Banque Commerciale Internationale
05.2013 - 03.2015
Credit Analyst
Banque Commerciale Internationale
11.2009 - 02.2013
Collaborator Loan Administration Department
Banque Commerciale Internationale
01.2009 - 11.2009
Master of Science - BANKING MANAGEMENT
CENTRE DE LA PROFESSION BANCAIRE
Master of Science - Economy And Business Organization
UNIVERSITE MARIEN NGOUAMABI
Bachelor of Science - Accounting And Finance
Université Marien Ngouambi
MBA - Business Management
HEC UNIVERSITE DE LIEGE
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