Aimable KADERI NDAYAMBAJE
Brazzaville
Summary
Dynamic Country Manager at RwandAir with a proven track record in sales strategy and regulatory compliance. Expert in Airport Services and relationship building, driving revenue growth through innovative initiatives. Highly organized and adept at managing multiple priorities, consistently enhancing customer satisfaction and operational efficiency. Recognized for IOSA and ISAGO audit achievements.
Overview
12
12
years of professional experience
Work History
Country Manager
RwandAir
Brazzaville
04.2024 - Current
- Responsible for the overall administration of RwandAir's operations at the station and meeting the uplift load factor, revenue targets and budgetary control of the country.
- I oversee all Sales staff and am responsible for the country's sales, marketing, customer services, and financial activities.
- Responsible for building strong relations with all local and International Legal requirements, conventions, policies, and procedures.
- Responsible for identifying the sales opportunities and implementing the sales and marketing initiatives.
- Responsible for cost-effective solutions to deliver its programs and build customer retention.
- Monitor and Recommend pricing levels in the country to maximise yield and revenue.
Passenger Services Supervisor
RwandAir
Kigali
06.2013 - 02.2025
- Pre-shift planning, briefs, and supervision for efficient allocation of tasks and responsibilities for optimal shift performance
- To ensure efficient passenger handling at check-in, boarding, arrivals and the lounges, for a positive customer experience.
- To access efficient procedures in document verification to minimize risks to the airline without compromising on customer service.
- To make decisions on service delivery issues related to misconnections, baggage claims, and flight delays for customer satisfaction.
- To make decisions on service delivery issues related to misconnections, baggage claims and flight delays, for customer satisfaction.
- To ensure smooth connection of passengers.
- To ensure incremental revenue through the collection of excess baggage charges and changes without compromising on customer service.
Airport Services Manager
RwandAir
DOHA
11.2021 - 03.2024
- Contribute to the definition and development of the RwandAir products portfolio, particularly airport services.
- Ensure all flights are handled under the company standards and the country’s laws for smooth and safe operations.
- Supervised a team of agents responsible for customer service, ticketing, and baggage handling.
- Ensure cost-effective service delivery within agreed scope and standards.
- To ensure that staff levels and shift patterns are optimized.
- To ensure a safe and secure environment in compliance with relevant legislative industry requirements.
- To ensure suitability, trained, qualified, and competent staff are placed throughout the stations.
- Routine monitoring of safety and quality-critical activities within passengers and ramp operations.
- Ensuring that all non-compliance issues reported from an evaluation process are closed within the time frame provided.
Passsenger Services Manager
RwandAir
Kigali
10.2019 - 10.2021
- Developed and implemented service protocols to enhance operational efficiency.
- Draft Passenger Manuals following regulatory requirements
- Contribute to the definition and development of the RwandAir products portfolio, particularly passengers services.
- Ensure customer Airlines are handled as per the Service Level Agreement
- Ensure all findings raised in the Audit are closed on time.
- Ensure cost-effective service delivery within agreed scope and standards.
- To ensure that staff levels and shift patterns are optimized.
- To ensure a safe and secure environment in compliance with relevant legislative industry requirements.
- Routine monitoring of safety and quality-critical activities within passenger handling services
- Ensuring that all non-compliance issues reported from an evaluation process are closed within the time frame provided.
- Delegated work to staff, setting priorities and goals.
Airport Services Manager
RwandAir
Libreville
04.2018 - 10.2019
- Contribute to the definition and development of the RwandAir products portfolio, particularly airport services.
- Ensure all flights are handled under the company standards and the country’s laws for smooth and safe operations.
- Supervised a team of agents responsible for customer service, ticketing, and baggage handling.
- Ensure cost-effective service delivery within agreed scope and standards.
- To ensure that staff levels and shift patterns are optimized.
- To ensure a safe and secure environment in compliance with relevant legislative industry requirements.
- To ensure suitability, trained, qualified, and competent staff are placed throughout the stations.
- Routine monitoring of safety and quality-critical activities within passengers and ramp operations.
- Ensuring that all non-compliance issues reported from an evaluation process are closed within the time frame provided.
Aiport Service Manager
RwandAir
Brazzaville
09.2017 - 03.2018
- Contribute to the definition and development of the RwandAir products portfolio, particularly airport services.
- Ensure all flights are handled under the company standards and the country’s laws for smooth and safe operations.
- Supervised a team of agents responsible for customer service, ticketing, and baggage handling.
- Ensure cost-effective service delivery within agreed scope and standards.
- To ensure that staff levels and shift patterns are optimized.
- To ensure a safe and secure environment in compliance with relevant legislative industry requirements.
- To ensure suitability, trained, qualified, and competent staff are placed throughout the stations.
- Routine monitoring of safety and quality-critical activities within passengers and ramp operations.
- Ensuring that all non-compliance issues reported from an evaluation process are closed within the time frame provided.
Passenger Services Duty Manager
RwandAir
Kigali
03.2015 - 09.2017
- Reports safety hazards, and incidents identified during daily operations.
- Reports security threats and incidents that occurred during daily operations.
- Gather security threats and incidents reports from customer service agents and send such reports to the passenger services manager, his deputy and the security department as required by Safety Management System.
- Contribute to the definition and development of RwandAir's product portfolio, particularly in the passenger services section.
- To plan, implement, develop, maintain operating procedures, and quality control, documentation for cargo and passenger handling, and consistently deliver service to the agreed standards.
- To provide an effective and efficient organizational structure to deliver the agreed scope and standards of services.
- To ensure that staff levels and shift patterns are optimized.
- To ensure suitability trained/qualified/competent staffs are placed through the stations.
- Routine monitoring of safety and quality critical activities within passengers and ramp.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
Education
Certificate of Technical Studies - Marketing And Sales Strategies
In House Training
03-2024
Some College (No Degree) - Hospitality And Tourism Management
African Management Institute
Rwanda 09-2020
Certificate - Departure Control System And Reservations
Amadeus Training
03-2020
Certificate - Safety Management System For Airlines
IATA Training &Development
11-2019
Bachelor of Science - Logistics Management
Mount Kenya University
Rwanda12-2015
Certificate - DGR ,Cargo Skills Procedure -Live Animals
IATA Training &Development Institute
04-2015
Skills
- Sales strategy
- Market analysis
- Regulatory compliance
- Customer service, relationship building
- IOSA and ISAGO Audit Achievements
- Organizational- Manage time and resources effectively Highly organized Experienced handling multiple tasks
- Ability to manage multiple priorities
- Highly trainable Cited for self-directed efforts and excellent results
- Able to learn and leverage new skills quickly
Accomplishments
- Ten Years (10) Certificate of Appreciation for loyalty, diligence and outstanding performance
Timeline
Country Manager
RwandAir
04.2024 - Current
Airport Services Manager
RwandAir
11.2021 - 03.2024
Passsenger Services Manager
RwandAir
10.2019 - 10.2021
Airport Services Manager
RwandAir
04.2018 - 10.2019
Aiport Service Manager
RwandAir
09.2017 - 03.2018
Passenger Services Duty Manager
RwandAir
03.2015 - 09.2017
Passenger Services Supervisor
RwandAir
06.2013 - 02.2025
Certificate of Technical Studies - Marketing And Sales Strategies
In House Training
Some College (No Degree) - Hospitality And Tourism Management
African Management Institute
Certificate - Departure Control System And Reservations
Amadeus Training
Certificate - Safety Management System For Airlines
IATA Training &Development
Bachelor of Science - Logistics Management
Mount Kenya University
Certificate - DGR ,Cargo Skills Procedure -Live Animals
IATA Training &Development Institute
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